GOOD GOVERNANCE

Smile Foundation has a four tier audit and evaluation mechanism to ensure the impact of the investment and accountability in utilisation of funds.

Audit system

Smile Foundation has a four tier audit and evaluation mechanism to ensure the impact of the investment and accountability in utilisation of funds.

Statutory Auditors :
M.K. Kuchchhal & Co.
(Chartered Accountants)

Governance Compliance Certification :
S. Behera & Co.
(Company Secretaries)

Programme & Internal Auditors :
Luthra & Company
(Chartered Accountants)

Disbursement of Funds 2020-21

Income Expenditure 2020
Income Expenditure 2018-19
Income Expenditure 2016-17
Income Expenditure 2015-16
FCRA Return Income & Expenditure

FCRA Donation Details

Smile Foundation, from the inception itself, works on a delegated work environment. Each and every person in the organization is involved in the process of decision making in a scientifically designed system.
Making Policy & Decision in the Foundation are done through a four tier system.

a. Departments & Divisions
Monthly review meetings are held for each division and department regularly.

b. Executive Committee
The Executive Committee manages the Foundation’s operation directly and it reports to the Board of Advisors. Members of this committee are professionals working with Smile Foundation and it is mandatory to include a member from the Board of Advisors.
The Executive Committee of Smile Foundation holds a meeting each Quarter (every three months) and looks after day to day management.

c. Advisory Body
The Board of Advisors comprises of technically competent people from diverse backgrounds and expertise. The body is formed for a period of one year and a few independent members with eminence and reputation are nominated each year. Members of this board also meet once every Quarter.
The Board of Advisors advises the Trustees of Smile Foundation, taking regular inputs from the Executive Committee.

d. Board of Trustees
The Board of Trustees sets the vision and broad guidelines for the Foundation and ensures good governance in liaison with the Board of Advisors; although, the Board of Trustees is not involved in the day to day operation of Smile Foundation.

Smile Foundation encourages its partners to follow Credibility norms for ensuring good governance in the development sector. Smile Foundation also follows norms of good governance itself. The Foundation strives to build capabilities of its grassroots NGO partners towards good governance. The Governance & Credibility System includes a systematic set of norms, which is administered and monitored by a qualified Company Secretary.

The project management & monitoring system in Smile Foundation comprises of a systematic and well laid down processes. These are as follow –

a) Selection of NGO Partners
Partners are invited selection of partners for required locations under specified programme through advertisement in relevant forum, websites; and also through reference from credible partners as well as perennial ‘submit a proposal’ section in Smile Foundation website. Also, prospective partners keep on submitting proposals directly to the foundation round the year. Initial selection is done on these bases.

b) Desk Appraisal
Prospective proposals are put through the desk appraisal process at respective programme divisions.

d) Monitoring
Once a partner is selected under a particular programme, an MoU is signed, guidelines and initial trainings are imparted and the particular project is started. The project is put under a systematic and periodic monitoring system. The processes include the following steps:

i. Project Auditing ii. Activity report analysis iii. Field evaluation
The process of project monitoring is followed by impact analysis, which is a done internally; and external evaluation, done by an external and professional agency.

e) Impact analysis

f) External evaluation

Smile Foundation has a four tier audit system to ensure that funds are utilized to the optimum level in an accountable manner.

A. Internal & Process Audit System – This is conducted throughout the year in order to ensure accountability in the internal operation of the organisation
Internal & Process Auditors Prashant Luthra & Co.
(Chartered Accountant)

B. Statutory Audit– is held by the statutory auditor for finalization of balance sheet and statement of affairs. This is also done to comply with standard statutory norms.
Statutory Auditor
M.K. Kuchhal & Co.
(Chartered Accountant)

C. External Evaluation:
On the basis of need, impact and outcome of various welfare programmes of Smile Foundation are evaluated by external evaluation agencies having relevant experience on the subject. Various agencies who have done external evaluation are;
KPMG
INTRAC London
PRIA
India Development Foundation
Utrecht University, The Netherlands

D. Governance Compliance Certification: S. Behera & Co. (Company Secretaries)
Audit reports are discussed with the Board of Trustees, Advisory Body and the Executive Committee to take suitable and necessary steps if required.

a) Online Monitoring System
Smile Foundation advocates use of technology for ensuring impartial monitoring and to cut down over head cost. Smile Foundation has already started the system in a few of its national level programmes. Gradually, all its projects will be compatible with this system. The biggest challenges so far have been lack of access to technology in remote project areas and lack of working knowledge among grassroots NGO partners. The Foundation is taking up the task of building capacities of all its NGO partners and project staffs. Two separate and customized monitoring systems have been developed for 50 Smile Twin e-Learning Programme (STeP) centres and 41 Mission Education projects across India.

b) Beneficiaries Management System
A successful beneficiary management system is operational across 100 projects in 21 states of India. This technology is helping Smile Foundation in tracking the progress and development of all the beneficiaries in two major national level programmes as of now.

c) Microsoft Groove – the decision making software
Smile Foundation practises participatory and democratic decision making process, which involves all possible professionals in the organisation.Microsoft Groove software is operational, connecting all major offices and divisions, since last one year.

d) Management Information System (MIS)
A monthly MIS is prepared and analyzed by the MIS Officers and it is submitted and discussed in Executive Committee meetings for assessing the operational activities and to do future planning.

e) Accounting System
With increasing use of relevant technology in each division and department, along with projects, both quantitative and qualitative MIS are managed technologically. The Accounts Team of Smile Foundation consists of competent and qualified accounts professionals. The accounts are maintained on daily basis through advanced and updated computerized systems. The same is also analyzed and checked periodically by the internal control system and Internal Auditor, in compliance with standardized HR and Management Policy.

f) Future Technology
Smile Foundation is exploring various technologies like GPS (Global Positioning System) to track and to do real time monitoring of all Smile on Wheels projects, its national mobile hospital programme. Next in line is also video conferencing system which would eventually connect all Smile Foundation offices and centres. It will facilitate decision making, monitoring, optimum involvement of all stake holders – including supporters, capacity building and training etc.

Our people are our assets.
Smile Foundation believes in a democratic and participatory work culture.
Appraisal and review system is conducted twice a year in a democratic way to identify the future leaders of the organization.

Awards & Accreditations

CSR Health Impact Award 2022
(Silver)
Healthcare Asia Award 2022:
Covid Management Initiative
of the Year (India)
Business World Social Impact
Leadership Award 2022
Sony Yay Heroes Behind The
Heroes Award
Maddies Award 2021 for
‘Saluting Our Heroes’
Maddies Award 2020 for
‘Artwork for Heartwork’

Privacy Policy - Smile Foundation

Information Gathering

1. Smile Foundation collects information from the users in a number of ways, for example when the user:

  • Makes a donation
  • Signs up for a campaign
  • Signs up to stay updated

2. While forwarding a donation for Smile Foundation the well-wishers have to submit some personal information as it would help us ensuring genuine contributions:

  • Your name
  • Your email and mailing address
  • Your telephone number
  • Your payment processing details
  • Any other data as required

3. Smile Foundation does not collect or record the user’s personal information unless he/she chooses to provide it.

Use of Personal Information

1. General browsing of Smile Foundation website is anonymous and it does not register the user’spersonal information except the time, date and place of visits and the name of internet service provider. This data is used only for statistics and diagnosis.

2. By signing up for various services offered by Smile Foundation, the user explicitly authorizes us to collect information based on the user’s usage. The information is used to help provide a better experience to the user and is used as per the user’s specified instructions.

3. Smile Foundation keeps the user information strictly confidential and this information is secured safely. All relevant information collected through Smile Foundation website is handled and used by internal and/or authorized officials only. It is nevershared with any external agencies or third party individuals.

4. Smile Foundation uses the information givento it in the following ways:

  • To keep an accurate record of all the donations received
  • To update users about its happenings and developments through bulletins and newsletters, with an option of not to subscribe for the same
  • To make sure the user is receiving the most appropriate and relevant information
  • To find out more about the people who are visiting the Smile Foundationwebsite, donating, or joining its campaigns

5. Usually, Smile Foundation does not store user data. In case of specific sign-ups, the data is stored as per user request. The user can opt to delete all the information he/she has provided by simply requesting such by mail. All information, without exception, will be deleted in two working days.

Privacy of e-mail lists

Individuals who join Smile Foundation’s mailing lists via its website or through its campaigning engagements are added to its email database. Smile Foundation does not sell, rent, loan, trade, or lease the addresses on our lists to anyone.

Cookie Policy

1. Cookies are pieces of electronic information which will be sent by Smile Foundation when a user visitsthe website. These will be placed in the hard disk of the user’s computer and enable Smile Foundation to recognise the user when he/she visits the website again.

2. The user can configure his/her browser so that it responds to cookies the way he/she deems fit. For example, you make want to accept all cookies, reject them all or get notified when a cookie is sent. The users may check their browser’s settings to modify cookie behaviour as per individual behaviour.

3. If a user disables the use of cookies on the web browser, or removes or rejects specific cookies from Smile Foundation’swebsite or linked sites then he/she may not be able to use the website as it is intended.

Payment Gateway

1. SmileFoundation uses well-recognised and proven technology for payments. Payment information is transferred by the use of an SSL connection which offers the highest degree of security that the donor’s browser is able to support.

2. Several layers of built-in security, including an advanced firewall system, encryption of credit card numbers, and use of passwords, protect the collected information.

External Web Services

1. Smile Foundation uses a number of external web services on its site to display content within its web pages. For example, to display video it uses YouTube. As with the social media buttons, Smile Foundation cannot prevent these sites, or external domains, from collecting information on the user’s consumption of the content embedded on its site.

2. The Smile Foundation website contains links to other websites for the benefit of its visitors. This Privacy Policy does not apply to such other websites.

3. Smile Foundation is not expressly or impliedly responsible for, or liable to any loss or damage caused to a user by the collection, use and retention of Personal Information by such website in any manner whatsoever. It is important that the users review the privacy policies of all websites they visit before disclosing any information to such websites.

Changes to Privacy Policy

1. As and when the need arises, Smile Foundation may alter its privacy policy in accordance with the latest technology and trends. It will provide you with timely notice of these changes. The users may reach out to Smile Foundation if they have any queries about any changes made to its practices.

2. If you have any questions at all about Smile Foundation’s privacy policy, please write to us at: [email protected]

Refund and Cancellation Policy

Welcome to this web-site of SMILE FOUNDATION. We make public our policy on refund and cancellation of donations received for the social cause on payment gateway as under:-

  • No refund/cancellation for the donated amount by any donor will not be entertained, the online donations through the online payment gateway.
  • No cash or refund of money will be allowed.
  • If any in-kind support received by the donor from any where the material will be reached to the poorest of the poorer communities.
  • Once received the donation for a cause will not be refunded to the donor. No cancellation to be made. The donation will be used for the community development, children education or women’s empowerment.
Terms and Conditions

Use of this site is provided by SMILE FOUNDATION subject to the following Terms and Conditions:

SMILE FOUNDATION reserves the rights to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

This site and the information, names, images, pictures, logos regarding or relating to SMILE FOUNDATION are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will SMILE FOUNDATION be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

SMILE FOUNDATION does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

Copyright restrictions:

Commercial use or publication of all or any item displayed is strictly prohibited without prior authorization from SMILE FOUNDATION. Nothing contained herein shall be construed as conferring any license by SMILE FOUNDATION to use any item displayed.

Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not SMILE FOUNDATION). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

SMILE FOUNDATION takes no responsibility for the content of external Internet sites. Other websites that we link to are owned and operated by third parties and SMILE FOUNDATION has no control over them. The fact that we include links to other websites does not mean that SMILE FOUNDATION approves of or endorses any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.

Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and nonproprietary information. If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

These terms and conditions shall be governed and construed in accordance with the laws of India.

If these terms and conditions are not accepted in full, the use of this site must be terminated immediately. SMILE FOUNDATION for Social Welfare Service is a registered at

161 B/4, 3rd Floor, Gulmohar House
Yusuf Sarai Community Centre
New Delhi-110049
Phone : +91-11-43123700

Supplementing & In Alignment with Government Initiatives

EDUCATION

Sarva Shiksha Abhiyan
National Education Policy
Beti Bachao, Beti Padhao
Digital India

lIVELIHOOD

Skill India
Enhancing Formal Skilling



HEALTH

National Rural Health Mission
Universal Health Coverage
National Digital Health Mission
Promotion of Govt. Health Schemes

WOMEN EMPOWERMENT

Anaemia Mukt Bharat
Poshan Abhiyan
Atmanirbhar Bharat Abhiyan
Anganwadi Strengthening