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Employer Engagement Program – Sundaram BPO

February 5, 2013

On 5th February 2013, an Employer Engagement Program was conducted at the STeP center Jan Shikhan Sansthan,Mumabi. Mr. Ashraf Sheikh an HR executive from Sundaram BPO Company.In the session 35 students were present along with the staffs.

He explained about the job profile of the call centre like Customer Care Executive(CCE), Team Leader(TL) etc. He also discussed on the technical terms used in the BPO and breifed the students about the kind of growth then can get in the industry.

Other main points discussed in the session:

  1. What is call center.
  2. Types of call center.
  3. Kind of work.
  4. Difference between Inbound and Outbound calls.
  5. What is a sale.
  6. What is insurance.
  7. What are the several forms of insurance.

Students were very excited about the employer engagement program and after the program students said they are really feeling confident


February 5, 2013
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