Head- Donor Retention

Position: Head- Donor Retention
Functional Area: Resources
Location: New Delhi
Experience: 8-15 years

About Smile Foundation:

Smile Foundation works for the welfare of underprivileged children and their families through intensive programmes focused on education, healthcare, skilling and women empowerment and Empowering Grassroots. Started in 2002 by a group of young corporate professionals, today Smile has evolved into a national level development organization impacting lives of over 1.5 million underprivileged children and their families with project presence in 25 states across India, 10 offices in strategic locations and over 650 employees, besides countless volunteers, well-wishers and supporters.

The organization also holds Special Consultative Status with United Nation’s Economic & Social Council (ECOSOC), accredited with global organizations like GuideStar, United Way, CAF America, Give2Asia and many more. Furthermore, continuously for past three years Smile is a Great Place to Work © Certified organization and is considered ‘Gold Standard’ in identifying and recognizing Great Workplace Cultures.

Currently SF has been implementing projects worth Rs 80 Crore across India directly or with the help of grassroot organizations, primarily CSR funded projects of varied scale both in urban slums and rural areas including aspirational districts in thematic areas mentioned above. The wealth of knowledge emanated from the same is immense, however the same is grouped in systematic manner which can be used for pitching for large projects of long term in nature leading to data driven knowledge products which can be further used in creating large scale impact.

Visit our website to know more about us and our latest development: www.smilefoundationindia.org

Summary of Role

We are seeking a dedicated and experienced individual to join our team as the Donor Retention Head. This pivotal role will be responsible for developing and implementing strategies to cultivate and retain donors, ensuring the long-term sustainability of our organization. This role demands a strong understanding of donor stewardship, developing strategies, team management and revenue management.

Key Responsibilities

1. Develop and execute comprehensive donor retention strategies to increase donor loyalty and
2. Analyze donor data and trends to identify opportunities for improving donor retention and lifetime
3. Collaborate with the fundraising team to integrate retention efforts into overall fundraising campaigns and
4. Implement Feedback mechanism to gather donor input and measure satisfaction, making adjustments as necessary to improve retention
5. Stay updated on industry best practices and emerging trends in donor retention, incorporating innovative approaches into our strategies.
6. Manage donor retention budget effectively, ensuring resources are allocated efficiently to maximize
7. Supervise and mentor a team of donor retention specialists, providing guidance and support to enhance their performance and professional development.
8. Serve as a liaison between donors and programmatic staff, facilitating opportunities for donor engagement and involvement in our mission.

Skills, Qualification and Experience

1. Bachelor’s degree in a related field (e.g. Marketing, Communications, Nonprofits Management)
2. Minimum 7 years of experience in donor relations, fundraising or a related field within the nonprofit
3. Proven track record of success in donor retention, with demonstrated result in increasing donor loyalty and lifetime
4. Strong analytical skills, with the ability to interpret donor data and insight to drive strategic decision-
5. Experience managing teams and leading collaborative initiatives across
6. Knowledge of fundraising software and CRM systems

Competencies

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Able to give and take during a conversation in a balanced way, listening as well as speaking at appropriate
• Technical/professional knowledge and skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Analytical Problem Solving: Analyzes information to understand relationships, patterns, and causes and effects, integrate data, and check facts. This is done with both qualitative and quantitative information, making rational and timely judgments on the basis of the information that is
• Leadership presence: Has an interpersonal style that engages others and encourages Influences others using personal power and does so in a fashion that has charm, style, and a genuine sense of empathy. Balances this highly personal concern for others with a sense of professionalism and with actions that are consistent with his/her words.
• Focus Upon Quality: Accomplishes tasks by considering all of the areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; remains watchful over a period of
• Manages Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

How to Apply:

Share your CV/Profile with a brief note (cover letter) telling why you find yourself a right fit for the role, with the subject line {Your Name}- <Position Applied> at [email protected]

Smile Foundation is an Equal Opportunity Employer

Please Note: Only shortlisted candidates would be contacted by the Human Resources Team